Develop and promote positive relationships
Overview
Who is this unit for?
This unit is for those who work directly with children and young people on a
day-to-day basis and have a responsibility for maintaining good relationships in the setting or service.
What is this unit about?
This unit is about developing and promoting positive relationships with children and young people, communicating with children/young people and adults, and fostering positive relationships between children/young people and with other adults. The unit is appropriate for all settings and services where children and young people are present.
This unit contains four elements:
1. Develop relationships with children
2. Communicate with children
3. Support children in developing relationships
4. Communicate with adults
Performance criteria
You must be able to:
Develop relationships with children
P1 interact with children/young people in a way that helps them feel welcome and valued
P2 adapt your behaviour to the age, needs and abilities of individual children/young people
P3 negotiate with children/young people about their needs and preferences and involve them in decision making as appropriate to their stage of development
P4 apply inclusive and anti-discriminatory practice in your relationships with children/ young people
P5 make sure your behaviour with children/young people is appropriate at all times
P6 give attention to individual children/young people in a way that is fair to them and the group as a whole
P7 respect confidential information about children/young people, as long as this does not affect their welfare
Communicate with children
P8 communicate with children/young people in a way that is appropriate to their age, needs and abilities
P9 listen to children/young people and respond to them in a way that shows that you value what they say and feel
P10 ask questions, clarify and confirm points
P11 encourage children/young people to ask questions, offer ideas and make suggestions
P12 recognise when there are communication difficulties and adapt the way you communicate accordingly
Support children in developing relationships
P13 support children/young people in developing agreements about ways of behaving, according to the requirements of the setting or service
P14 support children/young people in understanding other people's feelings
P15 support children/young people who have been upset by others
P16 encourage and support children/young people to sort out conflict for themselves, according to their age, needs and abilities
P17 encourage and support other adults in the setting to have positive relationships with children and young people
Communicate with adults
P18 communicate with other adults politely and courteously and in a way that is appropriate to them
P19 show respect for other adults' individuality, needs and preferences
P20 respond to other adults' requests for information accurately within agreed boundaries of confidentiality
P21 actively listen to other adults, asking questions and clarifying and confirming key points
P22 recognise when there are communication difficulties and adapt the way you communicate accordingly
P23 handle any disagreements with other adults in a way that will maintain a positive relationship
Knowledge and Understanding
You need to know and understand:
K1 the importance of good working relationships in the setting
K2 relevant legal requirements covering the way you relate to and interact with children and young people
K3 relevant legal requirements and procedures covering confidentiality and the disclosure of information
K4 relevant legal requirements covering the needs of disabled children and young people and those with special educational needs
K5 the types of information that should be treated confidentially: who you can and cannot share this information with
K6 the meaning of anti-discriminatory practice and how to integrate this into your relationships with children, young people and other adults
K7 how you adapt your behaviour and communication with children/young people to meet the needs of children/young people in your care of different ages, genders, ethnicities, needs and abilities
K8 strategies you can adopt to help children/young people to feel welcome and valued in the setting
K9 what is meant by appropriate' andinappropriate' behaviour when interacting with children and young people, the policies and procedures to follow and why these are important
K10 the importance of encouraging children and young people to make choices for themselves and strategies to support this
K11 the importance of involving children and young people in decision making and strategies you can use to do this
K12 how to negotiate with children/young people according to their age and stage of development
K13 strategies you can use to show children and young people that you respect their individuality
K14 how to balance the needs of individual children/young people with those of the group as a whole
K15 the importance of clear communication with children and young people and specific issues that may arise in bilingual and multilingual settings
K16 why it is important for children/young people to ask questions, offer ideas and suggestions and how you can help them do this
K17 why it is important to listen to children and young people
K18 how to respond to children and young people in a way that shows you value what they have to say and the types of behaviour that could show that you do not value their ideas and feelings
K19 the importance of being sensitive to communication difficulties with children and young people and how to adapt the way you communicate to different situations
K20 how you can help children and young people to understand the value and importance of positive relationships with others
K21 the importance of children and young people valuing and respecting other people's individuality and how you can encourage and support this
K22 why it is important for children and young people to understand and respect other people's feelings and how you can encourage and support this
K23 why it is important to be consistent and fair in dealing with positive and negative behaviour
K24 strategies you can use to encourage and reinforce positive behaviour
K25 strategies you can use to challenge and deal with different types of behaviour which are consistent with your organisation's policies
K26 why it is important for children and young people to be able to deal with conflict themselves and what support they may need from you, according to their age, needs and abilities
K27 why it is important to encourage and support positive relationships between children/young people and other adults in the setting and strategies you can use to do this
K28 why positive relationships with other adults are important
K29 why it is important to show respect for other adults' individuality and how to do so
K30 the importance of clear communication with other adults and how this can be achieved
K31 the importance of being sensitive to communication difficulties with other adults and strategies you can use to overcome these
K32 how and when it may be necessary to adapt the way you communicate to meet the needs of other adults
K33 typical situations that may cause conflict with other adults and how to deal with these effectively
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Adults
includes family members, colleagues, other professionals
Anti-discriminatory
taking positive action to counter discrimination. This will involve identifying and challenging discrimination and being positive in your practice about differences and similarities between people
Appropriate behaviour
behaviour that demonstrates the child/young person is respected and valued: behaviour that is not abusive or derogatory to the child/young person, either physically, emotionally or sexually
Children and young people
the children/young people with whom you are working, except where otherwise stated
Confidential
information that should only be shared with people who have a right to have it, e.g. your lead practitioner, supervisor or manager, an external agency
Ethnicities
refers to a person's identification with a group that shares some or all of the same culture, lifestyle, language, skin colour, religious beliefs and practices, nationality, geographical region and history. Everyone has an ethnicity
Individuality
someone being different from others, e.g. because of their appearance, attitudes, behaviour etc
Inclusive
a process of identifying, understanding and breaking down barriers to participation and belonging
Positive relationships
relationships that benefit the children and young people and their ability to participate in and benefit from the setting
Provision
includes setting or service; this can be a physical setting or a peripatetic service based in the community, or other service
Setting or service anywhere children and young people's care, learning and development takes place and where children/young people are normally present under adult supervision
Links To Other NOS
TDASTL4 Contribute to positive relationships
TDASTL5 Provide effective support for your colleagues
TDASTL45 Promote children's well-being and resilience
TDASTL60 Liaise with parents, carers and families
TDASTL62 Develop and maintain working relationships with other
practitioners
Origin of this unit
This unit is taken from the National Occupational Standards in Children’s Care, Learning and Development where it appears as unit CCLD 301.
This unit is underpinned by the principles and values for the National Occupational Standards in Children’s Care Learning and Development.