Resolve problems with broadcast and media systems, software, or equipment
Overview
"This standard is about identifying and resolving problems with broadcast and media systems, software or equipment in line with quality requirements.
This standard applies to a variety of broadcast and media systems including studio operation, outside broadcast, post production, distribution and transmission. Problems encountered could be broadcast installation and live systems, system level production, operational problems that occur because of, or during, maintenance.
This standard is for broadcast and media systems engineers, technicians, and technical operators."
Performance criteria
You must be able to:
"1. take prompt action to respond to and diagnose problems
2. obtain information relating to the problem
3. analyse the nature and extent of problems
4. evaluate all realistic broadcast engineering solutions to rectify problems
5. select the broadcast engineering solution to rectify the problems
6. minimise disruption to service whilst resolving problems, in line with terms of service level agreement
7. operate within specific safety precautions when working with broadcast equipment, software, and systems
8. keep relevant people informed of progress
9. solve problems using broadcast engineering solutions in a timely manner
10. programme in permanent fixes and ongoing maintenance in line with organisational procedures when temporary fixes are made
11. check that your work complies with regulations and guidelines
12. record the causes of problems and actions taken in line with organisational procedures
13. report and escalate problems that cannot be resolved"
Knowledge and Understanding
You need to know and understand:
"1. the purpose, benefits, limitations and risks of the equipment and software required for broadcast and media systems
2. the specific safety precautions to be taken when working with broadcast and media equipment, software, and systems
3. how to operate the broadcast and media systems, software and equipment required
4. the purpose and protocols associated with addressing using IP
5. the principles of network design, architecture, development, and maintenance
6. how to connect broadcast systems and equipment to network systems
7. tools and techniques used to identify and rectify the causes of faults in broadcast and media systems and equipment
8. the organisational processes for ensuring security of data and systems
9. how to ensure uninterruptable power supply
10. the basic electrical engineering principles
11. the types of problem that can occur and their criticality
12. the techniques to avoid unplanned outage
13. the causes of system and equipment failure
14. how to evaluate the nature and extent of problems and who to keep informed of progress
15. the evaluation methods to assess the most effective engineering solution for a particular problem
16. why it is important to minimise equipment and systems downtime, and to solve problems quickly
17. the terms of service level agreements and Quality of Service requirements for maintenance and problem resolution
18. the sources of information on systems, equipment and software problems including user feedback, fault reports and technical logs
19. the temporary and permanent engineering solutions for different types of system, equipment, and software problems
20. how to evaluate the implications of proposed solutions and identify the most appropriate engineering solution for a problem
21. the health, safety, environmental and broadcasting regulations, organisational guidelines, procedures, and systems and how to obtain information on them
22. the timescales and methods for reporting problems and completed engineering solutions
23. how and when to escalate a problem"
Scope/range
causes of system and equipment failure including
1. ineffective maintenance
2. inappropriate usage
3. location
4. poor allocation of resources
5. poor equipment design
6. software bugs or conflicts
7. lack of training or information
8. equipment or component obsolescence
evaluation methods including
1. adaptation of resources
2. modification of the equipment or system
3. workflow
4. location of the equipment
5. manufacturer support
6. training
7. documentation
8. level of supervision
9. maintenance schedules
10. removal of equipment from inventory