Collate and communicate health information to individuals
Overview
This standard covers collating and communicating health information to individuals, their family or significant others in response to queries or as part of health promotion and giving advice. Examples include providing information regarding the reported success of a particular treatment; significant news; giving advice following a diagnosis or clinical intervention and associated record keeping.
This standard is applicable to a wide range of health contexts and roles in emergency, primary and secondary care.
Users of this standard will need to communicate effectively to meet individuals' needs and wishes and work in line with health and safety legislation, policy and practices.
Performance criteria
You must be able to:
P1. identify and agree the roles and responsibilities of yourself and others in collating and communicating health information to individuals
P2. respect the individual's rights and wishes relating to their privacy, beliefs, and dignity
P3. establish consent and access information on collating and communicating health information to individuals
P4. identify the health information required and use relevant secure sources to access it.
P5. ensure the health information is:
a. evidence based
b. accurate and reliable
c. timely
d. up-to-date
e. relevant to the stated requirements
P6. present the health information in a format that is consistent with the individual's level of understanding, culture, background and preferred ways of communicating
P7. take steps to clarify issues in a manner that is consistent with the individual's level of understanding, culture and background
P8. confirm that the information needs of the recipient has been met
P9. complete all relevant documentation required for collating and communicating health information to individuals
Knowledge and Understanding
You need to know and understand:
K1. how to access and interpret all relevant work instructions, legislation, guidelines, policies, procedures and protocols needed to collate and communicate health information to individuals
K2. the scope and limitations of your own competence, responsibilities and accountability as it applies to your job role
K3. specific procedures for reporting issues which are beyond your competence, responsibilities and accountability
K4. the principles, practice and procedures associated with informed consent
K5. how to present information in a tone, manner and at a speed which is appropriate to the needs and capabilities of the individuals
K6. the needs of individuals including issues relating to dignity, confidentiality, and privacy
K7. the principles of effective communication
K8. the ethics concerning confidentiality, and the tensions which may exist between an individual's request for information and the organisation's responsibilities within information governance
K9. the available sources and types of health information and the relative value of each to the situation and individual need
K10. the importance of using secure sources of information
K11. the importance of using reliable evidence-based health information sources
K12. difficulties that can occur when communicating with individuals in stressful situations and how to manage these
K13. the need for tact and diplomacy when exchanging information of a potentially stressful nature
K14. how to complete and safely store all relevant documentation in accordance with organisational requirements