Check the accuracy of records of hours worked in a retail organisation

This standard is about checking the accuracy of records of hours worked by colleagues in your retail organisation. It involves processing data accurately and responding to colleague's queries politely and confidentially. It is also about observing good timekeeping and attendance and maintaining relevant data protection legislation.

This standard is staff who are responsible for recording colleagues' working hours.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• check the accuracy of records of hours worked in a retail organisation

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1. follow your workplace procedures to check that data and calculations are complete and accurate
2. identify discrepancies and unusual features of data and query these with the correct people following your workplace procedures
3. identify recurring data inaccuracies and report these promptly to the correct people following your workplace procedures
4. provide information and reports to authorised people at the required times and in suitable formats following your workplace procedures
5. provide accurate information and advice in response to colleagues' queries about records of hours worked
6. follow your workplace procedures to refer staff queries to the correct person when they cannot be resolved within your area of responsibility
7. keep data protected, adhering to relevant legislation and your workplace procedures

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1. why records of hours worked need to be checked
2. the records your workplace keeps of hours worked and where to find these
3. methods for checking data and calculations accurately
4. which discrepancies and unusual features to check for and how to recognise these
5. why it is important to identify recurring data inaccuracies, how to do this and who needs to be informed about such problems
6. what information and reports to produce, when and how to produce them and who needs to see them
7. what it means to treat colleagues as internal 'customers' and why it is important to do this
8. the types of query within your area of responsibility and how to resolve these
9. who to refer queries to when outside your area of responsibility
10. what data processing equipment and materials to use and how to do so safely, effectively and efficiently
11. the relevant legislation and your workplace policies and procedures for keeping data protected

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E212

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Administration and Secretarial Occupations, Finance, General, Manager, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Team Leader

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4151

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Retailing; retailers; checks; checking; confirms; confirming; accurate; discrepancies; discrepancy; working hours; payroll; pay roll; pay-roll;errors

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