Contribute to monitoring and maintaining ease of shopping in a retail sales area

This standard is about contributing to making the sales area clean and tidy and to ensure the ease of shopping is monitored and maintained. It is also about making it as easy as possible for customers to move freely around the sales area and make purchases. The overall impression of a clean, tidy and un-cluttered sales floor needs to be maintained without hindering customers whilst they shop.

This standard is for staff who contribute to monitoring and maintaining sales areas.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Contribute to monitoring and maintaining ease of shopping in a retail sales area

---

1. follow your workplace procedures and relevant legislation to check the sales area at suitable times to ensure that the area is clean, tidy and free from hazards and obstructions
2. follow your workplace procedures to check that merchandise is in a saleable condition and meets your workplace standards for positioning and presentation
3. check information concerning prices, products and promotions is clearly visible to customers following your workplace procedures and relevant legislation
4. maintain the sales area to your workplace standards without hindering customers from shopping
5. report promptly any problems that could have a negative effect on the customer experience or health and safety following your workplace procedure and relevant legislations
6. tell the correct person promptly about any customer feedback received following your workplace procedures

---

1. how the layout and appearance of the sales area influences sales
2. your workplace procedures and relevant legislation for the condition of the sales area in relation to cleanliness, tidiness, health and safety, positioning, condition and presentation of merchandise
3. your workplace procedures and relevant legislation for the positioning of information concerning products and prices and promotions
4. when and how to check the sales area meets your workplace standards
5. how to balance checking the sales area during trading hours with other duties
6. how to recognise when the condition of the sales area is not satisfactory and how to correct it
7. the correct person to contact if it is not possible for you to restore the condition of the sales area to your workplaces required standard
8. how to identify ways to improve the condition of the sales area so as to encourage sales
9. how to spot and report problems that could have a negative effect on customers' shopping experience or health and safety
10. who to inform about any customer feedback received

---

---

---

---

---

---

---

---

---

---

3

---

2030

---

Current

---

Original

---

Skillsmart Retail

---

SSR.C277

---

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

---

7111

---

Retailing; retailers; contributes; contributing; monitors; maintains; facilitates; facilitating; shops; shoppers; customers; shop floors

---