Deliver products to customers' premises making the best use of time and resources

This standard is about delivering products to the customer's premises or other place of delivery. It includes planning delivery schedules that make the best use of time and other resources. Giving good customer service during the delivery will encourage repeat business.

This standard is for suitability insured staff who deliver products to customers’ premises.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Deliver products to customers' premises making the best use of time and resources

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1. check that all the products due for delivery are available and ready following your workplace procedures
2. follow your workplace procedures to check that all equipment and documentation required for the delivery is ready
3. check that all the delivery details and the correct delivery addresses are present following your workplace procedures
4. follow your workplace procedures to plan a schedule of deliveries that makes the best use of time and other resources
5. follow your workplace procedures and relevant legislation to check the vehicle and insurance arrangements are current and correct
6. check that there is enough fuel for the delivery schedule and follow your workplace procedures for getting more fuel if required
7. transport products and equipment safely and securely following your workplace procedures and relevant legislation
8. deliver products at the times agreed with customers
9. take action in line with your workplace procedures if the expected arrival time at customers' premises is early or late
10. follow your workplace procedures and comply with relevant legislation for ensuring that deliveries are left only with individuals who are permitted to receive them
11. take action in line with your workplace procedures if no one is available who can receive the delivery or if customers reject a delivery ensuring all relevant legislation requirements are followed
12. follow your workplace procedures and relevant legislation to unload deliveries safely and in ways that protect the products from damage
13. treat customers courteously throughout the delivery process following your workplace procedures
14. update records of delivery and non-delivery promptly and in line with your workplace procedures and relevant legislation

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1. how to check that all the products you are due to deliver are present
2. the equipment and documentation required to make deliveries and where to obtain these
3. what delivery details are required and where to obtain these
4. what sources of information to use for route planning and how to use these
5. how an efficient delivery schedule benefits your workplace and the environment
6. how to plan a delivery schedule that makes the best use of time and other resources
7. how to check the vehicle and insurance arrangements are current, correct and in line with relevant legislation and workplace procedures
8. how to check that there is enough fuel for the delivery schedule and your workplace procedures for getting more fuel if required
9. how to transport products and equipment safely and securely following your workplace procedures and relevant legislation
10. why it is important to deliver products at the times agreed with customers
11. your workplace procedures to follow if the expected arrival time at customers' premises is early or late
12. relevant legislation and restrictions on who can receive deliveries
13. your workplace procedures to follow when no one is available who can receive the delivery and when customers reject a delivery
14. how to unload products safely and in ways that protect them from damage following your workplace procedures and relevant legislation
15. why it is important to treat customers courteously, and how to do this
16. the records to keep of deliveries and non-deliveries and your workplace procedures and relevant legislations for completing these records

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4

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2030

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Current

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Original

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Skillsmart Retail

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SSR.C276

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Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

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7111

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Retailing; retailers; delivers; delivering; delivery; items; goods; materials; produce; homes; houses; workplaces; internet; online; catalogues; phones

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