Establish retail customers' requirements and provide advice regarding tiling products

This standard is about establishing retail customers' requirements and providing the correct advice on tiling products that are best suited for the intended application.

This standard is for staff who provide advice on tiling products.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Establish retail customers' requirements and provide advice regarding tiling products

---

1. establish where customers intend to use the tiling products and why they are being considered
2. determine customers' budget and delivery timescale for the tiling products
3. establish the nature of the surface to be tiled, and determine any consequent considerations regarding the suitability of particular tiling products and how they might be fixed
4. identify whether customers require any fixtures or fittings and advise them accordingly following your workplace procedures
5. establish how the tiled surfaces are to be used and advise customers upon the available types of tile suited to the intended use following your workplace procedures
6. explore and determine customers' preferred colours, styles, design and layout of tiles
7. provide customers with samples of appropriate tiles and displays according to their requirements and following your workplace procedures
8. advise why certain styles may be better suited to particular types of homes
9. advise customers regarding the relevant tiling finishes available, including appropriate trims and beadings following your workplace procedures
10. determine whether retail customers are seeking other requirements such as underfloor heating
11. follow your workplace procedures whilst establishing customers' requirements and advising them regarding tiling products
12. listen actively and promote understanding by using words that are clear, concise and suited to customers' requirements following your workplace procedures

---

1. the different locations where tiles are used, the factors to consider when determining which tiles are suitable and why this is important when advising retail customers
2. the relevant advantages and disadvantages of a tiled area compared with the principal other types of surfaces
3. how to use questioning to establish customers' requirements regarding tiling products
4. the constituent materials and general manufacturing process of the tiling products that your workplace offers
5. the delivery times for the tiles that your workplace offers
6. the implications of relevant legislation and sustainability for the tiles that your workplace offers
7. the principal types of adhesives and grouts and what these are used for
8. the principal types of integral fittings and accessories available and which can be installed during or after tiling
9. procedures for cutting and drilling through tiles
10. the reasons for possible differences in sizes and shading of tiles, and the purpose of batch numbers
11. current trends in tiling design and fashion
12. the types of tile fixing, trim and beading and those most appropriate for different applications
13. the circumstances when it is important to use silicone sealants
14. where to seek information appropriate to customers' requirements, particularly non-standard requirements
15. how to follow your workplace procedures when advising customers on tiling products
16. how to listen actively
17. the principal forms of underfloor heating, and those floor finishes that are suitable

---

---

---

---

---

---

---

---

PPL.C263 Advise customers on measuring and planning for the fixing of tiles
PPL.C264 Advise customers on the fixing of their own tiles

---

---

3

---

2030

---

Current

---

Original

---

Skillsmart Retail

---

SSR.C262

---

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

---

7111

---

Retailing; retailers; tiles; grouts; sealants; ceramics; customers

---