Measure and fit retail customers for lingerie

This standard is about carrying out the lingerie-fitting service including measuring and fitting retail customers and helping them to choose suitable lingerie products. It can include specialist support for retail customers who have additional needs. including:

• Customers with disabilities
• vulnerable customers including youth
• Gender reassignment

It also covers the relevant legislation.

This standard is for staff who conduct lingerie fitting as part of their role.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Measure and fit retail customers for lingerie

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1. follow your workplace procedures at all times with customers while assessing their measuring and fitting requirements
2. follow your workplace procedures to explain clearly and tactfully to customers that an accurate fit cannot be guaranteed if measurements are taken on top of the customers' clothing
3. follow your workplace procedures and relevant legislation when dealing with customers
4. follow your workplace procedures and relevant legislation to position yourself and the customers correctly so that:
   • measurements can be taken accurately
   • the product can be adjusted to fit customers
   • customers can see the product when worn and correctly fitted
5. meet the customers' requirements for privacy and help while they are trying products on following your workplace procedures
6. take and record the required measurements accurately following your workplace procedures
7. choose accurately and offer a range of products in the customer's size that meet the customers' requirements following your workplace procedures
8. adjust and fit products to provide customers comfort and prolong the life of the products following your workplace procedures
9. check the fit of the products and whether customers are satisfied with the product
10. follow your workplace procedures to explain other possible courses of action if lingerie cannot be found to fit retail customers

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1. basic styles, shapes and sizes of lingerie
2. the different parts of lingerie and their technical names
3. brands, colours, fabrics, trims and price range of available products
4. the size range and fit of the lingerie in stock and where different types of lingerie can be found
5. the features, advantages and benefits of different types of lingerie
6. the ordering service using your workplace procedures or brand catalogues for lines either not in stock or not carried by your workplace
7. solution dressing – what to wear under different outfits
8. accessories such as enhancers and co-ordinating garments
9. the manufacturer's guidance on washing and caring for products
10. scheduled delivery dates for new products
11. trends in design, technological solutions and fabrics
12. how to assess the customer's size and style requirements
13. the equipment and layout required for the lingerie fitting room
14. how and where to measure for the customer's band size following your workplace procedures
15. how to estimate the size required
16. how to choose the correct lingerie for the fitting
17. how to inform the customer on correct fitting using the lingerie chosen
18. body shapes and breast sizes
19. what additional needs a range of customers may have
20. how to adjust and fit the lingerie both inside and outside the fitting room
21. how to build trust and relax customers whilst working with them
22. how to communicate with different types of customers and help them understand the information provided
23. how to deal with challenging situations following your workplace procedures
24. the importance of customers' confidence and loyalty to your workplace and how to contribute to them
25. the relevant legislation and your workplace requirements when dealing with customers

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PPL.C223 Check customer's preferences and buying decisions when making retail sales
PPL.C250 Identify retail customer's requirements for lingerie

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.C251

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Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Merchandiser

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7111

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Retailing; retailers; measures; measuring; sizes; sizing; fits; fitting; customers; bras

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