Deliver employment relations negotiations

URN: INSHR008
Business Sectors (Suites): Human Resources
Developed by: Instructus
Approved: 2025

Overview

This standard is about delivering employment relations negotiations. It includes identification of the organisation’s objectives and strategy for negotiations, facilitating negotiations in accordance with relevant procedures and protocols. It covers providing appropriate support to managers during negotiations, ensuring implementation of agreements and evaluating the process to inform continuous improvement.

This standard is for HR professionals who are involved in delivering employment relations negotiations.


Performance criteria

You must be able to:

  1. identify your organisation’s objectives and strategy for relations negotiations
  2. assess the nature of potential conflicts and methods of resolving them
  3. facilitate negotiations with employee representatives
  4. follow agreed procedures and protocols on employment relations issues
  5. monitor negotiations in accordance with legal requirements, relevant codes of conduct and organisational procedures
  6. review the progress of negotiations to achieve set objectives
  7. provide support and advice to managers during negotiations
  8. finalise employment relations negotiations
  9. maintain security for all records of negotiations and agreements
  10. implement all agreements
  11. provide support and guidance relevant to employment
  12. review and evaluate the negotiation process to inform continuous improvement

Knowledge and Understanding

You need to know and understand:

  1. your organisational strategies, values, goals and objectives
  2. the sectors in which your organisation operates and the market factors impacting on its performance
  3. the sources of specialist information and expertise and how to access it
  4. the relevant legislation and codes of conduct relating to employment relations negotiations
  5. your organisation’s employment relations procedures and protocols
  6. the principles of assessment and mitigation of risks
  7. the methods of preventing the disagreements or escalation of conflicts
  8. the principles of employment relations negotiation and how to apply them
  9. the range of interpersonal skills and knowledge required in employment relations negotiations
  10. the relevant communication channels within your organisation
  11. the circumstances in which negotiating positions might need to be adapted
  12. the considerations of mental health and diversity and equality
  13. the types of support that managers may require during negotiations and how to provide them
  14. the arbitration, mediation and conciliation agencies and the circumstances in which they can be used
  15. the methods of monitoring negotiations in accordance with legal requirements, relevant codes of conduct and organisational procedures
  16. the records of negotiations and agreements and how long these should be kept
  17. how to implement all agreements
  18. the principles of agility, continuous improvement and business partnering needs
  19. the Equality, Diversity and Inclusion (EDI) practices
  20. the relevant data protection regulation

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

1

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

CFAHR12

Relevant Occupations

Personnel, Training and Industrial Relations Managers , Personnel and industrial relations officers

SOC Code

4136

Keywords

Human resources; HR; employment relations; negotiation; mediation; arbitration and conciliation