Carry out vehicle damage assessments
Overview
This standard is about carrying out the appraisal of damage to vehicles, establishing safe and appropriate repair methods and estimating the costs of repairs. It is also about determining when replacement of a component or panel is more economical than repair.
Note: This may be carried out in the presence of the vehicle or via imaging.
Performance criteria
You must be able to:
P1. record the direction of impact, point of impact and severity of impact on accident damaged vehicles
P2. verify that recorded damage matches incident circumstances
P3. evaluate, establish and record safe and appropriate repair methods
P4. identify and record those components to be renewed and those to be removed and refitted including which body panels must be replaced and which can be repaired and blended
P5. establish and record the components requiring repair and those requiring refinishing processes
P6. specify necessary jig operations required for the repair process
P7. identify and record any geometry checks, air conditioning operations, and any specialist operations required
P8. identify and record quality checks
P9. use published materials to calculate total repair costs
P10. estimate and specify realistic panel repair times for the repair process
P11. review the system generated assessment and check accuracy
P12. categorise vehicle salvage to ABI guidelines
P13. protect vehicles throughout the assessment process to prevent secondary damage
Knowledge and Understanding
You need to know and understand:
Legislative and organisational requirements and procedures
K1 the legal obligation placed on a repairer who repairs damaged vehicles
K2 the legal requirements relating to the vehicle (including road safety requirements)
K3 the health and safety legislation and workplace procedures relevant to workshop practices, personal and vehicle protection
K4 the health and safety risks associated with safety restraint systems
K5 the health and safety risks associated with safety restraint systems and other systems inside and outside the vehicle being assessed which may have become damaged and consequently pose a risk
K6 how to complete records conforming to workplace requirements specifically associated with the vehicle appraising function and the importance of doing so K7 the health and safety risks associated with the use of ICT equipment
K7 contractual, policy and procedural obligations and processes between the employer, work provider and customer
K8 the Association of British Insurers code of practice in relation to salvage categorisations
K9 How work activities contribute to the achievement of organisational performance and profit targets
Equipment
K10 how to use and maintain equipment used for the purpose of appraising and estimating
Appraising damage
K11 how to collate information to record the extent of the damage and inquire how the damage was caused
K12 how to collect preliminary information and data on the vehicle being assessed relating to specifications
K13 vehicle construction, specification, options and additions
K14 the repair methods and procedures required to repair damaged vehicles
K15 when to repair and when to replace damaged vehicle components taking into account the economical, environmental and safety issues
K16 how to look for further hidden or secondary damage K18 the vehicle damage appraisal process
K17 how to source technical information and data relative to the vehicle being appraised e.g. from the manufacturer, Thatcham, etc
K18 ensure all necessary information relating to repair is recorded
Repair Methodology
K19 how to interpret repair and methods data from the vehicle Manufacturers, Thatcham or other suitable organisations to ascertain the safe and appropriate repair process
K20 how to prepare a repair specification based on the safe and appropriate repair process
K21 how to list all the parts which are damaged and require replacing K24 how to list all the remove and refit operations to gain access
K22 how to replace or repair damaged panels
K23 how to repaint repaired or replaced panel and other trim items
K24 any other functions that must be performed to reinstate the vehicle to the manufacturer’s specifications and its pre-damage condition
Establishing the costs for undertaking the repair process
K25 how to refer to the chosen system to arrive at the time and cost required to carry out the repair specification
K26 where there are overlap times
K27 how to determine opinion times for those items which are not listed
K28 how to set up electronic estimating system to reflect agreement with work providers on rates, paint and materials calculation etc
Imaging
K29 how to use the appropriate photographic equipment and take the necessary photographs to substantiate the extent of the damage and the repairs required K33 how to use imaging to confirm the vehicle identity
K30 how to send these images through an electronic system so that they communicate the extent of the damage and the repair required
K31 the importance of saving those images for future reference
.
Negotiating
K32 how to agree repair methodology and negotiate opinion times within the level of responsibility
Scope/range
1. Equipment is:
1.1. Recording documentation
1.2. Notification details
2. Appraisal methods are:
2.1. sensory
2.2. measuring
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
Alternative Fuel
This is defined as any type of fuel that may be used to power an internal combustion engine; examples would include LPG, bio ethanol etc.
Jig operations
To include jig mount, jig measure (if required and if universal jig is used) and pulling operations
Total repair costs
To include labour costs (hours), parts and paint costs.
Vehicles
These can be light vehicles or commercial vehicles. In addition, they may be SI, CI, Hybrid, Electric or Alternative fuel vehicles.