Liaise with vehicle and product manufacturers on technical matters
Overview
This standard is about obtaining and providing information to and from manufacturers and suppliers for technical matters to support automotive work activities and product development.
Performance criteria
You must be able to:
P1 show an awareness of current technical specifications and information for the vehicles/products your organisation handles
P2 check that automotive work activities have been completed correctly according to manufacturer’s specification and prescribed processes
P3 seek assistance from manufacturers only when the prescribed processes have failed
P4 provide information at the level of detail necessary and in a form and manner which the recipient will understand and accept
P5 promptly report technical problems and quality issues in line with manufacturer's or supplier’s requirements
P6 collect sufficient, detailed information on the vehicle/product, the problem and action taken prior to contacting the manufacturer or supplier
P7 ensure requests for information to manufacturers or suppliers are made clearly and promptly
P8 respond to requests for information from manufacturers or suppliers within the specified timescale
P9 ensure all information received from manufacturers or suppliers is promptly passed on to the relevant person(s)
P10 promptly report any anticipated delays in obtaining or providing information to the relevant person(s)
P11 ensure your reports and technical information are complete, accurate and in the format required
P12 suggest possible methods for improving the reporting process to your manager, when necessary
P13 carry out your reporting in an effective and efficient manner that is not detrimental to the smooth running of the workplace
Knowledge and Understanding
You need to know and understand:
Legislative and organisational requirements and procedures
K1 how and where to access information regarding relevant technical development and information for the vehicle/product being handled
K2 the legislation and workplace procedures relevant to:
K2.1 health and safety
K2.2 the environment (including waste disposal)
K2.3 appropriate personal and vehicle protective equipment
K3 legal requirements relating to the vehicle/product being handled
K4 your workplace procedures for:
K4.1 recording fault location and correction activities
K4.2 reporting the results of tests
K4.3 the referral of problems
K4.4 reporting delays to the completion of work
K4.5 gaining up to date technical information and repair methods
K4.6 liaising with manufacturers and outside agencies
K4.7 recording contact with manufacturers and suppliers
K4.8 reporting technical problems and quality issues promptly in line with manufacturers'/supplier's requirements
K5 the importance of working to industry recognised procedures and processes and obtaining the correct information for automotive work activities to proceed
K6 how to formulate and construct your own diagnostic procedures and processes in order for diagnostic activities to proceed
K7 the importance of and how to collect sufficient, detailed information on the problem and action taken prior to contacting the manufacturer
K8 the consequences of failing to follow manufacturer’s instructions
K9 the importance of documenting diagnostic and rectification information
K10 the importance of working to agreed timescales and keeping others informed of progress and delays
K11 the relationship between time, costs and productivity
K12 the importance of promptly reporting anticipated delays to the relevant person(s)
K13 the importance of the reporting process and how to suggest possible methods for improvement
Personal Skills
K14 how to communicate effectively with manufacturers, managers, colleagues and customers
K15 how to access the reporting system
K16 how to process information and compile reports
K17 when it is appropriate to contact the manufacturer and or supplier
K18 the limits of your authority and that of the designated personnel when liaising with the manufacturer or supplier
Scope/range
- Information may be about any of the following:
1.1. fault finding
1.2. fault correction
1.3. tools
1.4. equipment
1.5. materials
1.6. technical information
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
Alternative Fuel
This is defined as any type of fuel that may be used to power an internal combustion engine, examples would include LPG, bio ethanol etc.
Manufacturers
Examples include vehicle and product or equipment manufacturers.
Vehicles
Light vehicles, heavy goods and public service vehicles, motorcycles, heavy vehicle trailers and lift trucks, to include SI, CI, Hybrid, Electric or alternative fuel vehicles.