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Work with others within the automotive glazing work environment

URN: IMIAG2
Business Sectors (Suites): Automotive Glazing
Developed by: IMI
Approved: 2020

Overview

This standard covers the need to go beyond the immediate requirements of the job, and to view work as more than just utilising technical skills.  It is about maintaining good working relationships with all colleagues in the working environment by using effective communication and support skills.

Performance criteria

You must be able to:

  1. treat people in a way that maintains good working relationships
  2. share information with all relevant people
  3. carry out requests from other people promptly without holding up the course of the work
  4. refer requests that cannot be met to an appropriate person
  5. ensure shared resources are left in a suitable condition for use by self and colleagues
  6. treat people’s property with care and respect, and comply with security procedures wherever necessary
  7. carry out own work in a way that will not impact negatively on others
  8. provide information to other people as soon as possible after they have requested it
  9. ensure information provided to other people is accurate and contains sufficient detail to meet their requirements
  10. provide information in a way that is appropriate to the person requesting it

Knowledge and Understanding

You need to know and understand:

Working relationships

  1. why it is important to develop good working relationships with colleagues and customers
  2. the security procedures for dealing with property
  3. who should be informed of problems in working relationships
  4. the grievance and disciplinary procedures that are available
  5. why it is important to report problems in working relationships that cannot be resolved to an appropriate authority as soon as possible

Information recording

  1. what information systems should be used
  2. who needs information, and for what purpose
  3. the most appropriate sources for different types of information
  4. the procedures for exchanging different types of information
  5. the consequences of exchanging inaccurate or incomplete information

Problems

  1. the types of problems that could occur
  2. how different types of problem can be resolved

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

2024

Validity

Current

Status

Tailored

Originating Organisation

Proskills

Original URN

PROAG3

Relevant Occupations

Tyre Exhaust and Windscreen Fitters

SOC Code

8145

Keywords

glass; automotive; glazing; cars; vans; mobile plant; buses; coaches