Lead effective communication

This standard identifies the requirements when leading effective systems and practice for communication. This includes leading practice that promotes effective communication and adapting your own communication in a range of situations.  It also includes leading the implementation and improvement of systems that promote effective communication. The standard also identifies how to manage and disseminate records and reports.

---

1. lead practice that enables individuals and others to communicate their preferences and needs 
2. adapt your communication styles and methods to meet the preferences and needs of individuals and others
3. design and arrange environments to supportive effective communication for individuals and others 
4. procure and support others to use resources, aids, digital tools and devices to support communication
5. promote a culture that enables individuals and others to discuss different views, opinions, and share concerns 
6. evaluate factors which impact on effective communication within the workplace 
7. develop and use a range of communication systems 
8. empower individuals and others to contribute to evaluations of communication systems 
9. evaluate how effective communication systems are, and identify required changes
10. work in collaboration to implement changes based on evaluation information and other evidence 
11. complete records and reports required for effective communication and support others to do so 
12. provide evidence for your judgements and decisions within records and reports 
13. ensure that records and reports are in an accessible format and stored following workplace requirements
14. confirm the accuracy of records and reports 
15. acquire any signatures, permissions or arrangements that are required to use, store and share records and reports
16. reflect on how you carried out your role and responsibilities to lead effective communication

---

1. how to provide access to information to support the communication of individuals and others
2. the holistic nature of language development and communication needs
3. how differences and experiences can impact the way individuals communicate 
4. the influence of neurodivergence and additional needs on the communication and language needs of individuals and others  
5. the influence of culture and background on the verbal and non-speaking communication of individuals and others   
6. factors that can have a positive or negative effect on communication and language development 
7. how communication can impact the identity and self-esteem of individuals 
8. how to support others with the action to take if communication conveys stress or distress 
9. how to lead on dignity, kindness and compassion in effective communication   
10. how to support others with methods and techniques to promote communication skills to enable individuals to express their needs, views and preferences  
11. how to procure different types of aids, digital tools and devices to enhance communication 
12. how to design environments to maximise effective communication 
13. how to lead on the application of trauma informed principles to promote effective communication 
14. how to support others to recognise behaviour as a form of communication 
15. how to support emotional regulation during communication  
16. the role of interaction in developing and supporting language and communication 
17. the importance of play or activities in supporting effective communication
18. how to support others with the principles of active listening
19. the types of communication systems used in the workplace
20. how to review information and access support to develop communication systems and practice 
21. how to use evidence-based research to monitor, evaluate and improve communication systems and practice 
22. different types of information sharing and when to use them
23. how to balance the need for openness with the requirements for confidentiality for record and reports   
24. how to ensure valid and reliable data is used in records and reports 
25. the difference between fact, opinion, and judgment when recording information
26. why professional communication is important in the workplace, and how to support others with this
27. how to respond to issues and concerns that could impact on the right of individuals to effective communication  
28. theories relevant to leading effective communication 
29. the relevant legal requirements, standards of practice, frameworks and guidance for leading effective communication 
30. the workplace requirements on equality, diversity, inclusion, and rights when leading effective communication
31. how to work in partnership with others to lead effective communication 
32. how your personal experiences and unconscious bias may impact when leading effective communication, and how to address this 
33. the role of supervision, reflective practice and learning and development in leading effective communication

---

---

---

---

---

---

---

The glossary for this National Occupational Standard is available on the Skills for Care and Development website.

---

---

---

1

---

2031

---

Current

---

Original

---

Skills for Care and Development

---

HSCCLD41

---

Social Care and Childrens Care

---

---

Lead effective communication, Health and Social Care & Children's Care Learning and Development

---