Support individuals in the community

URN: HSCCLD229
Business Sectors (Suites): Health and Social Care & Childcare Learning and Development
Developed by: Skills for Care & Development
Approved: 2026

Overview

This standard identifies the requirements when supporting individuals in the community. This includes working in partnership with individuals and others, to carry out your work activities in line with their preferences, needs, and risk assessments. It also includes contributing to identifying and reporting any changes in individuals’ preferences and needs.


Performance criteria

You must be able to:

  1. identify and agree the roles and responsibilities of yourself and others in supporting individuals in the community
  2. work in partnership with individuals and others to identify work activities to be undertaken in the community in line with individual preferences, needs and care or support plan
  3. access risk assessment for work activities to support individuals in the community 
  4. carry out preparations for work activities to support individuals in the community 
  5. identify yourself and confirm the identity of individuals or others you are supporting in the community
  6. carry out your work activities in line with the preferences, needs and risk assessments of individuals
  7. support individuals and others to feedback on how work activities carried out in the community met individual’s preferences and needs 
  8. provide your feedback on how work activities carried out in the community met individual’s preferences and needs
  9. work in partnership with individuals and others to identify good practice and agree any changes to work activities to support individuals in the community
  10. contribute to records and reports required to support individuals in the community 
  11. reflect on how you carried out your roles and responsibilities to support individuals in the community, with feedback from others

Knowledge and Understanding

You need to know and understand:

  1. how to access and review information about individuals support needs in the community
  2. the influence of neurodivergence and additional needs on the support individuals require in the community
  3. the influence of culture and background on individuals support needs in the community 
  4. how to access and follow the risk assessments for individuals 
  5. the role of dynamic risk assessments in the community 
  6. lone working practices for in the community setting 
  7. how to effectively manage your time when working in the community and where to seek support with any time management issues 
  8. the effective management of resources when working in the community and the importance of sustainable practices
  9. types of digital tools and devices that can support individuals in the community
  10. methods to confirm the identity of yourself, individuals and others, and why this is important
  11. how to support the independence of individuals daily living in the community
  12. the importance of dignity, kindness and compassion when supporting individuals in the community
  13. how to support emotional regulation in the community setting
  14. how to work in partnership with individuals and others to review and feedback on the support given in the community
  15. how changes to individual preferences, conditions and circumstances can impact the support given in the community
  16. how to apply trauma informed principles to support individuals in the community
  17. the records and reports required for supporting individuals in the community   
  18. the relevant legal requirements, standards of practice, frameworks and guidance for supporting individuals in the community
  19. the workplace requirements on equality, diversity, inclusion, and rights when supporting individuals in the community 
  20. how to work in partnership with others to support individuals in the community 
  21. how to respond to issues and concerns that may occur when supporting individuals in the community 
  22. how your personal experiences and unconscious bias may impact when supporting individuals in the community, and how to address this
  23. the role of supervision, reflective practice and learning and development in supporting individuals in the community

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary

The glossary for this National Occupational Standard is available on the Skills for Care and Development website.


Links To Other NOS


External Links


Version Number

1

Indicative Review Date

2031

Validity

Current

Status

Original

Originating Organisation

Skills for Care & Development

Original URN

HSCCLD229

Relevant Occupations

Social Care and Childrens Care

SOC Code


Keywords

Community, Health and Social Care & Children’s Care Learning and Development