Contribute to effective working relationships
URN: COGPEM30
Business Sectors (Suites): Process Engineering Maintenance
Developed by: Cogent
Approved on:
27 Mar 2018
Overview
This standard is about your competence in developing and maintaining effective working relationships with others. This may include colleagues, supervisors and visitors and may be frequent or infrequent. Both oral and written methods will be used. This standard is common to the Electrical, Mechanical and Instrument & Control disciplines.
This standard deals with the following:
1 Contribute to effective working relationships
During this work you must take account of the relevant worksite operational requirements, procedures and safe working practices AS THEY APPLY TO YOU.
Performance criteria
You must be able to:
P1 establish and maintain productive working relationships
P2 deal with disagreements in an amicable and constructive way so that good relationships are maintained
P3 keep others informed about work plans or activities which affect them
P4 seek assistance from others in a polite and courteous way without causing undue disruption to normal work activities
P5 respond in a timely and positive way when others ask for help or information
Knowledge and Understanding
You need to know and understand:
K1 you must have a working knowledge and understanding of how to create and maintain working relationships, and why it is important to do so
K2 you must have a working knowledge and understanding of what the types of problems are that can affect relationships, and what actions can be taken to deal with specific difficulties
K3 you must have a working knowledge and understanding of what your own and others responsibilities are with regards to lines of communication and responsibilities
Scope/range
Scope Performance
1 The groups of people with which relationships should be maintained. Working relationships need to be fostered with other people with whom you come into contact as part of your work role either on a frequent or regular basis, or occasionally only. Typical relationships could be with:
1.1 Those for whom you have responsibility
1.2 Clients
1.3 Other disciplines
1.4 Security/safety personnel
1.5 Those to whom you are responsible
1.6 Colleagues
1.7 Suppliers
2 Effective working relations require communication with others. This could include:
2.1 Formal/informal
2.2 Written
2.3 Oral
Examples could include:
2.4 Tool box talks
2.5 Safety feedback
2.6 Complaints
2.7 Appraisals/performance reviews
2.8 Inductions
2.9 Production loop
2.10 Liaison between training and workplace contacts
Scope Knowledge
The Knowledge and Understanding levels expressed indicate the minimum level of knowledge and understanding sufficient to perform your role in a manner that would normally be associated with the minimum acceptable performance of a competent person undertaking your role.
The expression ”working knowledge and understanding” indicates you are able to:
1 Identify and apply relevant information, procedures and practices to your usual role in your expected working environments needing only occasional recourse to reference materials
2 Describe, in your own words, the principles underlying your working methods. This does not mean the ability to quote “Chapter and verse”. Rather you must know what supporting information is available, how
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
27 Mar 2022
Validity
Current
Status
Original
Originating Organisation
Cogent
Original URN
CO1
Relevant Occupations
Engineering and Manufacturing Technologies, Engineering Professionals, Manufacturing Technologies
SOC Code
2125
Keywords
contribute, effectiveness, work, activities, relationships, role, develop