Evaluate change outcomes

This standard is about evaluating change outcomes to support learning and improvement. You determine the information you need, gather and analyse evidence and explore experiences to understand what has happened and why. You communicate clearly, promote inclusion and shared understanding and collaborate with colleagues to support collective learning. You monitor the working environment, identify patterns and themes and develop actions that support improvement. You adapt your approach when conditions change and apply relevant leadership, management and evaluation theories and models to strengthen organisational learning.

This standard applies to managers and leaders at all levels across all sectors.

1. Determine the information you need to evaluate change outcomes to support learning and improvement.
2. Gather and analyse information from relevant sources to understand experiences, events and contributing factors.
3. Analyse achievements, challenges and the effects and impacts of change to understand what has happened and why.
4. Communicate in ways that support inclusion, dignity and shared understanding when exploring events and experiences.
5. Listen actively to understand concerns, questions and experiences and use this insight to support learning.
6. Evaluate concerns, risks and issues highlighted by change outcomes to support informed action.
7. Identify patterns and themes that indicate opportunities for learning and improvement to inform future decisions and strengthen organisational practice.
8. Collaborate with colleagues to interpret information and support shared learning to build collective understanding and inform improvement actions.
9. Adapt your communication and behaviour to support people’s participation in learning activities to enhance engagement and the quality of learning outcomes.
10. Respond constructively to concerns raised by colleagues in line with organisational procedures to maintain trust and support collective learning.
11. Monitor behaviours and the working environment to identify emerging issues, learning needs or factors that may affect improvement, and respond in line with organisational procedures to maintain a positive and productive environment.
12. Develop actions that support improvement based on what has been learned.
13. Share insights that support colleagues to understand and apply learning.
14. Maintain accurate records that support learning, evaluation and improvement.
15. Apply relevant leadership, management and evaluation theories and models, and reflect critically on your performance and behaviour to strengthen how you evaluate change outcomes.

1. The meaning and purpose of evaluating change outcomes in your area of responsibility.
2. The factors that influence how people respond to change outcomes and how these affect organisational learning.
3. How evaluating change outcomes influences performance, engagement and organisational outcomes.
4. How to determine and gather the information you need to evaluate change outcomes from relevant sources.
5. How to analyse information to understand achievements, challenges and the effects and impacts of change.
6. How to communicate in ways that support inclusion, dignity and shared understanding during learning discussions.
7. How to adapt your communication and behaviour to support people’s participation in learning activities.
8. How to listen actively to understand concerns, questions and experiences.
9. How to evaluate concerns, risks and issues highlighted by change outcomes to support informed action.
10. How to identify patterns and themes that support learning and improvement.
11. How to collaborate with colleagues to interpret information and support shared learning.
12. How to respond constructively to concerns raised by colleagues in line with organisational procedures.
13. How to recognise behaviours that may affect learning and improvement and how to respond in line with organisational procedures.
14. How to monitor the working environment to identify emerging issues and learning needs and develop actions that support improvement.
15. How leadership, management and evaluation theories and models can strengthen how you evaluate change outcomes, and how to reflect critically on your performance to identify opportunities for improvement.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Integrity - acting consistently with organisational values when learning from events and experiences.
• Openness - sharing information to support transparency and learning.
• Inclusion - valuing diverse perspectives when exploring feedback or outcomes.
• Respect - interacting with people in ways that uphold dignity.
• Responsibility - taking ownership of your contribution to organisational learning.
• Curiosity - seeking insight into how work can be improved.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with integrity, aligning your learning activity with organisational values.
• Be inclusive, valuing diverse perspectives when exploring events and experiences.
• Act with respect, interacting with people in ways that uphold dignity.
• Communicate openly, supporting clarity and shared understanding.
• Be curious, encouraging colleagues to explore what can be learned.
• Take accountability for your contribution to organisational learning.
• Consider wellbeing, recognising how evaluation activities may affect people’s confidence and emotional safety.