Lead and promote critical reflection and learning

This standard is about leading and promoting critical reflection, learning and improvement in others within your area of responsibility. You establish and maintain the conditions that enable open discussion, critical thinking and shared learning. You role-model reflective behaviours, use questioning and facilitation approaches to help colleagues analyse experience and support them to identify strengths, development needs and learning goals. You enable exploration of alternative approaches, help colleagues apply learning in practice and promote practices that support continuous learning and improvement. You identify and address barriers that limit reflection or learning, respond to concerns in line with organisational procedures and clarify colleagues’ roles in contributing to a learning culture. You reflect critically on your own practice to strengthen how reflection, learning and improvement are enabled. 

This standard applies to managers and leaders at all levels across all sectors.

1. Assess factors that influence reflection, learning and improvement within your area of responsibility to identify opportunities and barriers. 
2. Establish and maintain conditions that enable open discussion, critical thinking and shared learning to support continuous improvement. 
3. Role-model behaviours that support reflection, learning and improvement in day-to-day interactions to promote a learning culture. 
4. Use questioning and facilitation approaches to help colleagues analyse experience and identify insight to support informed learning. 
5. Support colleagues to identify strengths, development needs and learning goals to guide purposeful development. 
6. Provide relevant information or guidance that supports reflection on progress, challenges and learning to strengthen understanding. 
7. Enable exploration of alternative approaches to improve work and performance to support innovation and problem-solving. 
8. Support colleagues to identify and agree on actions that apply learning in practice to improve performance and outcomes. 
9. Promote practices that support continuous learning and improvement in line with organisational values and priorities to strengthen capability. 
10. Identify and address barriers that limit reflection, learning or improvement and challenge behaviours that discourage learning to maintain a positive learning environment. 
11. Respond to concerns about learning or development in line with organisational procedures to maintain fairness and support progress. 
12. Monitor the working environment to identify opportunities that support reflection, learning and improvement. 
13. Clarify colleagues’ roles in contributing to a learning culture to promote shared ownership and accountability.
14. Reflect critically on your own practice to identify improvements in how reflection, learning and improvement are enabled.

1. The factors that influence reflection, learning and improvement at work. 
2. How to establish and maintain conditions that support open discussion, critical thinking and shared learning. 
3. How to lead and role-model behaviours that support reflection, learning and improvement. 
4. Questioning, facilitation and coaching approaches that support colleagues to reflect on experience and identify insight. 
5. How to support colleagues to identify strengths, development needs and learning goals. 
6. How to provide information or guidance that supports reflection on progress, challenges and learning. 
7. How to enable exploration of alternative approaches to improve work and performance. 
8. How to promote practices that support continuous learning and improvement in line with organisational values and priorities. 
9. The barriers that limit reflection, learning or improvement and how to address them. 
10. Organisational policies and procedures relevant to learning, development and responding to concerns. 
11. How to identify opportunities in the working environment that support learning and improvement. 
12. How to support colleagues to understand their role in contributing to a learning culture. 
13. Principles of critical reflection and how reflective practice informs learning, improvement and professional judgement. 
14. How to reflect critically on your own practice to strengthen how reflection, learning and improvement are enabled.

The following values underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Respect - valuing colleagues’ experiences, insights and potential.
• Openness - encouraging honest reflection and shared learning.
• Inclusion - supporting diverse learning needs and perspectives.
• Integrity - acting consistently with organisational values.
• Responsibility - taking ownership of the environment you create for learning.
• Growth - promoting continuous learning and improvement.

The following behaviours underpin this standard. They are integrated throughout the performance criteria and knowledge and understanding requirements and inform how individuals approach their work, make decisions and interact with others.

• Act with integrity, supporting honest reflection and learning.
• Be inclusive, creating conditions where colleagues feel able to contribute.
• Be curious, encouraging exploration, questioning and critical thinking.
• Act with respect, valuing colleagues’ experiences and perspectives.
• Take accountability for your impact on learning and improvement.
• Role-model openness, sharing learning and insight from your own practice.
• Practise self-care, maintaining habits that support balanced and effective leadership.