Support customers using self-service technology Legacy
URN: CFACSD7
Business Sectors (Suites): Customer Service (2013), Customer Service 2010, Leisure Operations
Developed by: Skills CFA
Approved:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Administration, Customer Service Occupations, Leisure, Travel and Tourism, Sales and Customer Services Occupations, Sport, Leisure and Recreation, Sports and Fitness Occupations
SOC Code
7219
Keywords
self-service equipment; self-study; technology; interventions; operators; customer experience; customer service; contact centres; improve; develop; communication; problem solving; behaviours; work with others; teamwork; giving information; self-service equipment , self-study, technology, interventions, operators, customer experience, customer service, contact centres, improve, develop, communication, problem solving, behaviours, work with others, teamwork, giving information