Develop customer relationships Legacy
URN: CFACSD1
Business Sectors (Suites): Customer Service (2013), Finishing Furniture
Developed by: Skills CFA
Approved:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Customer Service Occupations, Furniture Makers and Other Craft Woodworkers, Labourers build and woodworking trades, Paper and Wood Machine Operatives, Upholsterers
SOC Code
7219
Keywords
customer service; contact centres; improve; develop; communication; problem solving; behaviours; work with others; giving information; teamwork; receiving information services; products; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing; Furniture Restoration; Furniture Repair; Finishing furniture; Contemporary Furniture Making; Traditional Furniture Making; Bed Making; Frame Making; Component Manufacture; Veneering; Modern Upholstery; Traditional Upholstery; Soft Furnishing; Cutting; Sewing; Hand Finishing