Deal with customers using bespoke software
URN: CFACSB7
Business Sectors (Suites): Customer Service (2013)
Developed by: Skills CFA
Approved:
2016
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2016
Validity
Legacy
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Admissions, Artistic and Literary Occupations, Arts, Media and Publishing, Booking Office, Box Office, Crafts, Creative Arts and Design, Customer Service Occupations, Librarians and Related Professionals, Quality and Customer Care Managers, Ticketing Occupations, Visitor Services
SOC Code
7219
Keywords
bespoke software; contact centres; telephone; on-line; functionality; customer service; communication; problem solving; behaviours; work with others; teamwork; giving information; receiving information services; products; venue; Ticketing; Customer; Communicate; Box Office; Admissions; Visitor;