Respond to incidents and emergencies

This Standard is about responding to incidents and emergencies. 
These could include fire, acts of terrorism, suspicious packages,
suspicious behaviour, security breaches, illness or injury.

You will need to be proactive in identifying when there is an incident or
emergency and directing members of the public and staff in line with the
appropriate procedures.

This Standard is for anyone who is involved in responding to incidents
and emergencies.

1. make an initial response to incidents and emergencies in line with
   organisational procedures
2. obtain all available information about incidents or emergencies
   that are occurring without delay
3. communicate with all those involved in incidents or emergencies
   in a way that is appropriate to the situation
4. take appropriate and prompt action in line with organisational
   procedures to prevent situations from escalating
5. report incidents and emergencies in a clear and accurate way to
   appropriate colleagues
6. hand over control to appropriate colleagues when required
7. carry out your own responsibilities in a safe, effective and efficient
   way in line with organisational security procedures
8. deal with bystanders with organisational procedures
9. maintain the rights of individuals involved in line with
   organisational security procedures
10. implement contingency plans in line with organisational security
    procedures
11. record and report information about incidents or emergencies that
    could be used for future action in line with organisational security
    procedures
12. ensure instructions and requests to others are in line with
    organisational procedures

1. the types of incidents and emergencies that may occur including
   fire, acts of terrorism, suspicious packages, suspicious behaviour,
   security breaches, illness or injury
2. organisational procedures you should follow when making an
   initial response
3. how to identify when an incident or emergency is happening or
   about to happen
4. the importance of communicating clearly and accurately, and of
   following organisational procedures when responding to an
   incident or emergency
5. organisational procedures and protocols for reporting incidents or
   emergencies at an early stage
6. organisational procedures and protocols for controlling different
   types of incident and emergency
7. the importance of effective team work in an emergency situation
8. your role and responsibilities in controlling an incident or
   emergency, and what roles other staff will play
9. procedures for using force in an incident or emergency and the
   importance of only using reasonable force
10. communication methods and techniques
11. agreed contingency plans for a range of incidents and
    emergencies and your role in these