Provide and maintain emergency drinking water supplies
URN: EUSWSD5
Business Sectors (Suites): Drinking Water Supply Distribution
Developed by: Energy & Utility Skills
Approved:
2026
Overview
This Standard is about providing communal drinking water supplies and bottles of drinking water as emergency supplies.
This involves preparing, deploying, monitoring usage and supplies and ensuring water quality is maintained.
This Standard is for anyone in the water industry who provides and maintains emergency drinking water supplies.
Performance criteria
You must be able to:
- determine the need to provide an emergency supply in line with the identified situation and organisational procedures
- respond to, or escalate the need for, emergency supplies in line with organisational procedures
- choose methods of supply which are appropriate for the location and volume of the usual supply
- provide emergency supplies within specified timescales
- advise people of supply arrangements in line with organisational procedures
- position emergency supplies in line with organisational procedures
- check that information on availability and position of supplies is provided to customers in accordance with organisational procedures
- record accurate information about supplies in accordance with organisational procedures
- follow safe working and hygiene practices in line with organisational procedures and regulatory and statutory requirements
- sample and test alternative supplies in line with organisational procedures
- monitor water usage and water quality in line with organisational procedures
- take action when you identify issues with maintaining emergency supplies in line with organisational procedures
- maintain the required condition and position of signs, lights and guards in line with codes of practice
- check that equipment is maintained and stored in line with organisational procedures after use
Knowledge and Understanding
You need to know and understand:
- the importance of providing emergency supplies, in conjunction with contingency plans
- organisational procedures for providing emergency supplies including vulnerable customers
- customer and departmental notification procedures including for large users, fire services, those inside or outside an area to be isolated and vulnerable customers
- what to consider in order to decide how much water to supply
- different methods of supply and their appropriateness for different situations
- the implications of failure to provide supplies within specified timescales
- who needs to know about supply arrangements and the procedures for this
- procedures for positioning supplies and the dangers associated with incorrect positioning of supplies on the highway
- recording systems and procedures
- safety and hygiene practices and related regulatory and statutory requirements
- methods of sampling and testing temporary supplies and potential hygiene problems associated with them
- regulatory and quality standards for alternative supplies
- the importance of monitoring water usage and quality, and the methods used
- typical and unusual problems and your responsibility for dealing with them
- those who require updates on issues with emergency supplies
- signing, lighting and guarding procedures
- equipment maintenance and storage procedures
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
3
Indicative Review Date
2029
Validity
Current
Status
Original
Originating Organisation
Energy & Utility Skills
Original URN
EUSWSD5
Relevant Occupations
Building and Construction, Engineering, Process, Plant and Machine Operatives, Public Services, Science and Engineering Technicians
SOC Code
8134
Keywords
water; emergency; quality; drinking water; water supply; distribution; leakage;