Provide and maintain emergency drinking water supplies

URN: EUSWSD5
Business Sectors (Suites): Drinking Water Supply Distribution
Developed by: Energy & Utility Skills
Approved: 2026

Overview

This Standard is about providing communal drinking water supplies and bottles of drinking water as emergency supplies.    

This involves preparing, deploying, monitoring usage and supplies and ensuring water quality is maintained.

This Standard is for anyone in the water industry who provides and maintains emergency drinking water supplies.


Performance criteria

You must be able to:

  1. determine the need to provide an emergency supply in line with the identified situation and organisational procedures
  2. respond to, or escalate the need for, emergency supplies in line with organisational procedures
  3. choose methods of supply which are appropriate for the location and volume of the usual supply
  4. provide emergency supplies within specified timescales
  5. advise people of supply arrangements in line with organisational procedures
  6. position emergency supplies in line with organisational procedures
  7. check that information on availability and position of supplies is provided to customers in accordance with organisational procedures
  8. record accurate information about supplies in accordance with organisational procedures
  9. follow safe working and hygiene practices in line with organisational procedures and regulatory and statutory requirements
  10. sample and test alternative supplies in line with organisational procedures
  11. monitor water usage and water quality in line with organisational procedures
  12. take action when you identify issues with maintaining emergency supplies in line with organisational procedures
  13. maintain the required condition and position of signs, lights and guards in line with codes of practice
  14. check that equipment is maintained and stored in line with organisational procedures after use

Knowledge and Understanding

You need to know and understand:

  1. the importance of providing emergency supplies, in conjunction with contingency plans
  2. organisational procedures for providing emergency supplies including vulnerable customers
  3. customer and departmental notification procedures including for large users, fire services, those inside or outside an area to be isolated and vulnerable customers
  4. what to consider in order to decide how much water to supply
  5. different methods of supply and their appropriateness for different situations
  6. the implications of failure to provide supplies within specified timescales
  7. who needs to know about supply arrangements and the procedures for this
  8. procedures for positioning supplies and the dangers associated with incorrect positioning of supplies on the highway
  9. recording systems and procedures
  10. safety and hygiene practices and related regulatory and statutory requirements
  11. methods of sampling and testing temporary supplies and potential hygiene problems associated with them
  12. regulatory and quality standards for alternative supplies
  13. the importance of monitoring water usage and quality, and the methods used
  14. typical and unusual problems and your responsibility for dealing with them
  15. those who require updates on issues with emergency supplies
  16. signing, lighting and guarding procedures
  17. equipment maintenance and storage procedures

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

3

Indicative Review Date

2029

Validity

Current

Status

Original

Originating Organisation

Energy & Utility Skills

Original URN

EUSWSD5

Relevant Occupations

Building and Construction, Engineering, Process, Plant and Machine Operatives, Public Services, Science and Engineering Technicians

SOC Code

8134

Keywords

water; emergency; quality; drinking water; water supply; distribution; leakage;